Emails have now become a crucial part of business communications. Timely and proper response to these mails help organizations build major business relationships. Given the magnitude of mails which large institutions receive nowadays, outsourcing them to BPOs has become a common trend.
The era of digital media is on an upward trend thereby online presence for companies are a must now. This is where chat support services came in. Chat support has not only helped in answering customer queries but has also led to customer retentions. The chats are designed as per the client needs which may be directed to solve customer queries, offer services, sell products, generate leads, etc. Quick response to such chats plays a crucial factor in building customer client relationship.